Returns & Exchanges

At Equator Coffees, we want you to love every sip; if you are not satisfied with your purchase, we offer a 30-day window for returns on gear and a satisfaction guarantee on our fresh-roasted beans. Please note that as a perishable food item, coffee cannot be returned once opened, but we will work with you to find a roast you enjoy.

Return Process

• 1.
  Contact Support

  Email our customer experience team at [email protected] with your order number and the reason for your request.

• 2.
  Review Eligibility

  Our team will verify if your item is eligible for a return, exchange, or store credit based on the product type and purchase date.

• 3.
  Pack and Ship

  For brewing gear and merchandise, securely pack the unused items in their original packaging and use the provided prepaid shipping label.

• 4.
  Receive Refund

  Once your return is received and inspected at our roastery, we will process your refund or store credit within 5-7 business days.